Michael Gordon – Director and Audiologist


Michael has worked in many areas of the Audiology profession both overseas and in Australia. He has spent several years working for the world's leading hearing aid manufacturer as their Australian National Audiological Manager. His experience there enabled him to develop the purpose built audiology suites used across all of Totalcare Hearing’s clinics that exceed the demands of modern audiology. Michael has prepared and presented numerous educational development seminars for Audiologist in Australia as well as Asia.

Emma Russell - Audiologist, Bondi Junction

Originally from Ireland and educated in the UK, Emma has worked in various areas of audiology since 2007, both overseas and in Australia. She has worked with adults and children, alongside ENTs and also for a world leading hearing aid manufacturer. She has a true passion for hearing instrument technology, loves working with people of all ages, but particularly with the geriatric community. Emma feels particularly passionate about helping to fight the stigma attached to hearing loss.

Kathryn Owens - Audiologist, Caringbah

Kathryn is a shire resident who completed her studies at Melbourne University. She has experience in numerous environments including private clinics and hospitals, in adult rehabilitation and diagnostic testing. She has a keen interest in paediatrics and auditory processing.
Kathryn enjoys working with patients of all ages and is well respected and liked by her peers and patients alike.

Kathryn has a passion in the future to work as a volunteer in third world countries, with adults and children rehabilitation for those less fortunate.

Charlen Lavoie - Audiologist, Neutral Bay

After completing her training, Charlen gained comprehensive experience working in her native country of Canada, England as well as nearly 15 years in Australia. Her interest lies in all areas of audiology from paediatric diagnostics through to the treatment and rehabilitation of hearing loss. Charlen joined Totalcare Hearing in 2014 and her care and concern for her clients is shown in the positive outcomes they report.

Alice Harrington - Audiologist, Hunters Hill

Alice completed her Masters of Clinical Audiology at Macquarie University. She has worked in the both the public and private sector as an audiologist, and completed a thesis relating to cochlear implant technology. Alice is committed to working with each of her clients to determine their individual needs and coming up with tailored, holistic and individual solutions.

Signe Peitersen - Audiologist, Neutral Bay

Signe has considerable experience working in both adult and paediatric audiology with a particular interest in paediatric assessment and diagnosis. Prior to joining Totalcare Hearing she enjoyed many years working alongside an Ear, Nose and Throat specialist. This provided her with invaluable experience in all areas of electrophysiological and balance assessments.

Administration Staff

Nancie Worthington - Clinical Coordinator, Bondi Junction

NancieNancie is originally from the US and has been in Australia for 7 ½ years. She has 29 years experience working in customer service and administration and enjoys helping people.

Julie Cacciola - Clinical Marketing Specialist

Julie has over 25 years of communications and marketing experience. Throughout the 5 years with TCH she has worked closely with Michael Gordon and all the team on all aspects of administration, human resources, communication and marketing. She has also assisted in the growth and expansion of TCH throughout this time. Julie loves working with all the clients and takes pride in ensuring each patient is treated to the best customer service. Julie works hard to ensure that the TCH branding is in the marketplace and enjoys educating current and new clients on the importance of hearing health in the community.

Jeremy Gordon – Clinical Coordinator, Neutral Bay

Jeremy has over 16 years' experience in customer service and administration. He is currently completing his hearing device prescription and evaluation diploma to become an audiometrist.

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Why Choose Totalcare Hearing?

  • Latest in hearing aid solutions
  • Honest and unbiased hearing aid advice
  • Extensive knowledge and experienced Audiologists
  • Professional in a friendly & relaxed environment