Michael Gordon – Director and Audiologist


Michael has worked in many areas of the Audiology profession both overseas and in Australia. He has spent several years working for the world's leading hearing aid developer as their Australian National Audiological Coordinator. His experience there enabled him to develop the purpose built audiology suites used across all of Totalcare Hearing’s clinics that exceed the demands of modern audiology. Michael has prepared and presented numerous educational development seminars for Audiologist in Australia as well as Asia.

Minerva Ho - Audiologist Bondi Junction

Educated at Macquarie University, Minerva is an experienced audiologist with 10 years spent working in a range of private hearing clinics with both children and adults and working alongside ENTs in a diagnostic setting. She is highly versed in the very latest hearing rehabilitation technology including the Lyric range of invisible hearing devices. In addition she has passion for treating tinnitus and has completed research pertaining to this area while completing her Master of Clinical Audiology.

Emma Russell - Audiologist Bondi Junction/Hunters Hill

Originally from Ireland and educated in the UK, Emma has worked in various areas of audiology since 2007, both overseas and in Australia. She has worked with adults and children, alongside ENTs and also for a world leading hearing aid manufacturer. She has a true passion for hearing instrument technology, loves working with people of all ages, but particularly with the geriatric community. Emma feels particularly passionate about helping to fight the stigma attached to hearing loss.

Kathryn Owens - Audiologist Caringbah

Kathryn is a shire resident who completed her studies at Melbourne University. She has experience in numerous environments including private clinics and hospitals, in adult rehabilitation and diagnostic testing. She has a keen interest in paediatrics and auditory processing.
Kathryn enjoys working with patients of all ages and is well respected and liked by her peers and patients alike.
Kathryn has a passion in the future to work as a volunteer in third world countries, with adults and children rehabilitation for those less fortunate.

Charlen Lavoie - Audiologist Neutral Bay

After completing her training, Charlen gained comprehensive experience working in her native country of Canada, England as well as nearly 10 years in Australia. Her interest lies in all areas of audiology from paediatric diagnostics through to the treatment and rehabilitation of hearing loss. Charlen joined Totalcare Hearing 2 ½ years ago and her care and concern for her clients is shown in the positive outcomes they report.

Alice Harrington - Audiologist Neutral Bay/Hunters Hill

Completing her Masters of Clinical Audiology at Macquarie University, Alice is originally for Sydney. She has worked in the both the public and private sector as an audiologist, and completed a thesis relating to cochlear implant technology. Alice is committed to working with each of her clients to determine their individual needs and coming up with tailored, holistic and individual solutions.

Signe Peitersen - Audiologist Neutral Bay (Currently on maternity leave)

Signe has considerable experience working in both adult and paediatric audiology with a particular interest in paediatric assessment and diagnosis. Prior to joining Totalcare Hearing she enjoyed many years working alongside an Ear, Nose and Throat specialist. This provided her with invaluable experience in all areas of electrophysiological and balance assessments.

Administration Staff

Nancie Worthington - Clinical Coordinator Bondi Junction

NancieNancie is originally from the US and has been in Australia for 7 ½ years. She has 29 years experience working in customer service and administration and enjoys helping people.

Julie Cacciola - Clinical Marketing Specialist

Julie has over 25 years of communications and marketing experience. Throughout the 5 years with TCH she has worked closely with Michael Gordon and all the team on all aspects of administration, human resources, communication and marketing. She has also assisted in the growth and expansion of TCH throughout this time. Julie loves working with all the clients and takes pride in ensuring each patient is treated to the best customer service. Julie works hard to ensure that the TCH branding is in the marketplace and enjoys educating current and new clients on the importance of hearing health in the community.

Shwu Tong - Clinical Coordinator Hunters Hill

Shwu has been working in the hearing care industry for 2 years. She has just recently moved to Sydney from Perth to work as our clinical coordinator at our new Hunters Hill clinic. She really enjoys helping people and her passion for technology means that she is highly skilled at troubleshooting and repairing hearing aids as well as being the friendly face of our clinic.

Jeremy Gordon – Clinical Coordinator Neutral Bay

Jeremy has 16 years' experience in customer service and administration. He is currently completing his hearing device prescription and evaluation diploma to become an audiometrist.

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Why Choose Totalcare Hearing?

  • Latest in hearing aid solutions
  • Honest and unbiased hearing aid advice
  • Extensive knowledge and experienced Audiologists
  • Professional in a friendly & relaxed environment